At Sampada Crystals, we are committed to ensuring that your purchase reaches you in perfect condition and as quickly as possible. Please review the details of our shipping policy below:
1. Processing Time
– All orders are processed within 1-2 business days (Monday-Friday), excluding weekends and public holidays.
– Once your order is processed, you will receive a notification with the shipping details and tracking information.
2. Shipping Rates & Delivery
– Domestic (India):
– We offer free standard shipping on all orders above ₹2000 within India.
– For orders below ₹2000, a standard shipping fee of ₹100 will apply.
– Delivery timelines: Standard shipping typically takes 3-7 business days, depending on the location.
– International Shipping:
– We currently do not offer international shipping. Please stay tuned for future updates.
3. Order Tracking
Once your order is shipped, you will receive a notification with tracking details. You can track your order via the shipping partner’s website using the provided tracking number.
4. Shipping Partners
We work with reliable courier partners like DTDC, Blue Dart, and Delhivery to ensure prompt and safe delivery.
5. Delays & Issues
While we aim to deliver your products within the specified time, there may be delays due to unforeseen circumstances, such as weather, strikes, or operational delays from the courier partner. Sampada Crystals is not responsible for such delays but will assist in resolving the issue.
6. Shipping Address
– Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders delivered to incorrect addresses.
– If you realize there is an error in the address, please contact us immediately at hello@sampadacrystals.com to update it.
7. Damaged or Lost Packages
– If your package arrives damaged or gets lost in transit, please contact us at hello@sampadacrystals.com within 48 hours of receiving (or not receiving) the package. We will work with the courier partner to resolve the issue promptly.
– Package opening video is a must for any claims.
Disclaimer on Policy Changes
Sampada Crystals reserves the right to modify or update this Shipping Policy at any time, without prior notice. Any changes will be reflected on this page, and it is your responsibility to review the policy periodically. Continued use of our website and services following any changes indicates your acceptance of the updated policy.
Thank you for your continued trust and support. We truly appreciate your understanding and cooperation in adhering to our policies.