At Sampada Crystals, we are committed to ensuring your satisfaction with our products. Please review our return and refund policy carefully:
1. Returns & Refunds for Damaged Products
Returns or refunds are accepted only in the case of damaged products. If your product arrives damaged, please follow these steps:
– Notify us within 48 hours of receiving the product by contacting our customer service at hello@sampadacrystals.com or chat option in our website
– Provide your order number, along with a video of the parcel being opened, clearly showing the damage.
– Without the opening video, we will be unable to process a return or refund.
– Once approved, we will guide you through the return or refund process.
– Return has to be sent to us within 48 hours of approval. If same the item is available in stock then we will ship the same item to customer within next 48 hours.
Note: We do not accept returns for reasons other than product damage. Please note that slight color variations may occur due to camera settings or lighting conditions, and are not considered defects.
2. Exchanges
Exchanges are available only for damaged products. If you’d like to exchange a damaged product for the same item, follow the steps outlined above within 48 hours of receiving your order.
3. Refunds
Refunds will only be processed if we are unable to replace the damaged product. Upon receipt and verification of the returned item, we will notify you of the approval or rejection of your refund.
4. Refund Timeline
Once refund is approved, the refund will be processed to your original payment method within 7-10 business days. It may take additional time based on your bank or institution to reach your account.
5. Shipping Costs
The customer is responsible for shipping costs related to returning damaged items. Shipping costs are non-refundable. If a refund is approved, return shipping costs will be deducted from the refunded amount.
6. Contact Information
For further assistance, please contact our team at hello@sampadacrystals.com Or connect with us on chat option on our site
Disclaimer on Policy Changes
Sampada Crystals reserves the right to modify or update this return and refund policy at any time, without prior notice. Any changes will be reflected on this page, and it is your responsibility to review the policy periodically. Continued use of our website and services following any changes indicates your acceptance of the updated policy.
Thank you for your continued trust and support. We truly appreciate your understanding and cooperation in adhering to our policies.