Privacy Policy

At Sampada Crystals, we value and respect the privacy of our customers and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website and engage with our services.

1. Information We Collect

We may collect the following types of personal information:

– Personal Information: Name, email address, contact number, shipping address, and payment information.

– Browsing Information: IP address, browser type, device information, pages visited, and how you interact with our website.

– Transaction Information: Purchase history, order details, and payment confirmation.

2. Anonymous Browsing

You can browse our website without disclosing your identity. However, once you choose to register and log in to your account, you will no longer be anonymous, and your activity will be associated with your account.

3. How We Use Your Information

The information we collect is used for:

– Order Processing: To complete your orders, process payments, and ship products.

– Customer Support: To respond to inquiries, provide customer service, and handle returns or exchanges.

– Communication: To send order updates, promotional offers, newsletters, and other relevant information.

– Website Improvement: To analyze website usage, improve user experience, and enhance website security.

4. Sharing of Information

We respect your privacy and do not sell, trade, or share your personal information with third parties, except in the following cases:

– Service Providers: We may share your information with trusted third-party providers, such as shipping partners and payment processors, solely to facilitate services on our behalf.

– Legal Requirements: We may disclose your personal information if required by law or in response to legal requests (such as a court order or subpoena).

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. These technologies help us understand how visitors use our site and allow us to improve our services.

– Cookies: Small data files stored on your device to keep track of your visit and preferences.

– Analytics: We use tools like Google Analytics to analyze website traffic and user behavior.

You can choose to disable cookies through your browser settings; however, this may affect your experience on our website.

6. Data Security

We take data security seriously and use industry-standard measures to protect your personal information from unauthorized access, alteration, or disclosure. We implement secure protocols for online transactions and ensure that your payment details are encrypted.

Despite our best efforts, Sampada Crystals makes no warranty that the information on its website, linked sites, or devices are free from computer viruses or other contaminations. We highly recommend users:

– Not share their user credentials with anyone.

– Use trusted antivirus and anti-malware programs.

– Secure their network with a trusted firewall.

Sampada Crystals will not be held liable for any data leaks or security issues due to actions or omissions by the customer, including but not limited to sharing credentials, using unsecured networks, or failing to maintain appropriate digital security measures.

7. Your Rights

You have the following rights regarding your personal information:

– Access: You can request access to the personal data we hold about you.

– Correction: You can update or correct your personal information.

– Deletion: You can request that we delete your personal data, subject to legal or regulatory obligations.

– Opt-out: You can opt out of receiving promotional emails or newsletters at any time.

To exercise any of these rights, please contact us at  hello@sampadacrystals.com

8. Contact Us

If you have any questions or concerns about our Privacy Policy or how your information is handled, please contact us at:

– Email: hello@sampadacrystals.com

Disclaimer on Policy Changes

Sampada Crystals reserves the right to modify or update this Privacy Policy at any time, without prior notice. Any changes will be reflected on this page, and it is your responsibility to review the policy periodically. Continued use of our website and services following any changes indicates your acceptance of the updated policy.

Thank you for your continued trust and support. We truly appreciate your understanding and cooperation in adhering to our policies.

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