1. What types of crystals do you offer at Sampada Crystals?
We offer a wide range of crystals, bracelets, raw stones, tumbles, crystal jewelry, sphere balls, pyramids, custom healing sets, geodes and more. Each crystal is handpicked for its quality and energy.
2. How do I know which crystal is right for me?
If you’re unsure about which crystal to choose, we provide detailed descriptions for each product. Feel free to reach out to us, and we’ll be happy to guide you based on your intentions or needs.
3. Are the crystals natural?
Yes, all of our crystals are 100% natural and sourced from trusted suppliers.
4. How do I place an order?
Simply browse our collection, add items to your cart, and proceed to checkout. We offer a secure and user-friendly checkout process.
5. What payment methods do you accept?
We accept various payment options including credit/debit cards, UPI, and net banking. All transactions are secure and encrypted for your safety.
6. How long will it take to receive my order?
Delivery times depend on your location. Orders within India typically take 5-7 business days. You will receive a tracking number once your order is dispatched.
7. Do you ship internationally?
At this time, we only ship within India.
8. Can I return or exchange my order?
We only accept returns or exchanges if the product arrives damaged. Please inspect your items upon delivery and contact us within 48 hours if there is any issue.
9. How can I track my order?
Once your order is shipped, you will receive notification with a tracking number, allowing you to follow your package until it arrives at your door.
10. What should I do if my order arrives damaged?
If your crystals arrive damaged, please contact us within 48 hours with opening video of the parcel which clearly shows damaged product. We will arrange for a replacement or refund based on the situation.
11. Can I customize my order or request specific crystals?
Yes, we offer custom crystal orders based on your preferences. Please reach out to us via email or our contact form with your request, and we will do our best to accommodate it.
12. Do you offer Cash on Delivery (COD)?
Unfortunately, we do not offer Cash on Delivery (COD) at this time. As each of our crystals is handpicked and carefully packed, we require upfront payment to ensure the order is processed efficiently and securely. This also helps us maintain better inventory management and avoid any potential logistical issues.
13. How safe is my online payment?
Your online payment is completely safe. We use secure and encrypted payment gateways that comply with industry standards to protect your financial information. Our website is SSL certified, ensuring that all your data is transmitted securely.
14. Can I cancel my order after placing it?
Orders can be cancelled before we ship the order, once shipped cancellations may not be possible. Please contact us as soon as possible if you wish to cancel.
15. Do you offer bulk or wholesale discounts?
Yes, we do offer discounts on bulk or wholesale purchases. If you’re interested in buying in larger quantities, please contact us directly for pricing and availability.